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Please contact us with any questions at any time.
If one of our friendly team are not available to assist you, we will get back to you as soon as we can! We look forward to hearing from you…

FAQs

Sheepskin products

Every Huxford Grove style is subtly unique, as they’re crafted by hand to last a lifetime. Our super plush sheepskin has its own personal qualities per piece as well, with hints of charming character – just like your own living spaces.

Like people, sheepskin gains character over time. For example, the fibres of the sheepskin will naturally want to come back together. Read this article to learn how to restore the fluffy appearance and natural ‘loft’ of the fibres.

The colour will slowly change with time as well.

Plush Change Color

None of our sheepskin range is vegan.

All of Huxford Grove’s sheepskins are a by-product of the food industry, sourced from countries with recognised animal welfare practices. We then use our expertise to transform the skin into a product that can be enjoyed for years to come.

Our woollen products are made from merino wool and are shorn to ensure that no harm is done to the sheep.
As our range expands, we will develop products that are made of different natural fibres.

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All of our styles are designed from our office on the Gold Coast in Australia. The products are then handcrafted at our company-managed tannery in China. Because this is our own tannery, we are able to work closely with our team to ensure each Huxford Grove piece is made to exacting standards.

All bean bags are fitted with a safety zip. To open the bag and top up your beans, simply find a paperclip, loop it through the hole and open.

Washing and Care

Small stains from kids and fur babies can be spot cleaned easily with a damp cloth and mild detergent. For a more thorough clean (and for the best results) we recommend dry-cleaning.

We recommend dry-cleaning only here. Think of it like an evening gown you want to last a long time. Take care of it and it will take care of you.

Here are a few simple rules we like to follow:

  • Avoid direct sunlight. This stops UV damage or fading of darker shaded products
  • Shake rugs, cushions, and bean bags regularly. If it can handle a shake, liven it up!
  • Dry vacuum rugs regularly (with a plain suction unit)
  • Sort out spills and stains as quickly as possible
  • Remember not to rub, brush or massage wool skin products when they are damp or wet

Orders, Tracking and Shipping

We work really hard to get you your designs as quickly as possible, so please email us at support@huxfordgrove.com as soon as you can if you need to cancel. We will try and find a solution for you.

Remember, you have a 30-day change of mind guarantee.

If you spend over $200, shipping is free. Hooray!

For all orders under $200, we use Sendle, which checks all the courier companies to make sure that you are getting the best deal possible.

Standard delivery time is 2-5 days.

We currently only ship to Australia (lucky Aussies).

This will open up to more places in the future, so keep checking.

Sorry, we don’t gift wrap. All items do come in our specially designed packaging though.

Your order confirmation and invoice will be emailed to you after check out. Always check your spam folder just in case they’ve landed there.

If you still can’t find it, get in touch with our team at support@huxfordgrove.com and we’ll help you out.

You will receive email updates as your order gets processed and shipped. If you have any questions, get in touch with support@huxfordgrove.com and our team will be happy to help.

Returns and Exchanges

We offer all our customers a 30-day change of mind guarantee, no questions asked!

If you want to return your item, email support@huxfordgrove.com and we’ll send you a link to print out a returns label.

Return postage will need to be covered by the customer. All returns must be received with all original packaging and must be in a re-saleable condition.

Company Info

All decisions we make are done so with sustainability in mind.

We use mailer boxes rather than single use plastic, so our packaging not only protects your new design but can be re-used and is 100% recyclable.

We only source sheepskins which are a by-product of the food industry, from New Zealand, which is known for its positive farming and animal welfare practices. We use our tanning expertise to transform all skins into a beautiful, long lasting and durable product that you can enjoy for years to come. Say goodbye to through-away homewares!

We acknowledge that we are not perfect (perfection is a journey!), and are committed to continually and proactively improve on our sustainability efforts across the business.

All of our sheepskins come from the rolling hills of New Zealand – a country recognised as a world leader in animal welfare practices.

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