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Shipping & Returns

Shipping

We are pleased to offer FREE delivery for all purchases over $200 within Australia.

For all purchases under $200, we have a FLAT RATE SHIPPING OF JUST $12.50.

Standard delivery time is 2-5 days.

We currently only ship to Australia (lucky Aussies). This will open up to more places in the future, so keep checking. If you are looking for shipping to a location outside of Australia please email our friendly team support@huxfordgrove.com.

We pack and ship your goodies within 24 hours Monday to Friday and next business day if you purchase over the weekend. You will receive a confirmation that your order has been successfully placed, and then another when it has been despatched with a tracking number to assist you in checking the progress of delivery.

Our deliveries are automatically set to ‘authority to leave’ – the delivery company will leave your items in a safe place and do not need a signature. If they can not find a safe place at your delivery address and there is no one available to sign for the delivery, they will return it safely to their closest depot and leave a card advising you how to collect it from them.

If you have any questions at all about your delivery let us know at support@huxfordgrove.com.

Returns

We are pleased to offer 30 day money back guarantee – NO QUESTIONS ASKED!

If you want to return your item, email support@huxfordgrove.com and we’ll send you a link to print out a returns form.

Return postage will need to be covered by the customer. All returns must be received with all original packaging and must be in a re-saleable condition.

We very carefully check and check again all items before they get sent out, but if you feel there is a fault with your new purchase please email support@huxfordgrove.com and one of our helpful team will be there to assist.

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